FAQ - BLACK FRIDAY WEEK
How long will it take to get my order?
We have extra hands on deck at the warehouse to get all orders out ASAP, however, please expect short dispatch delays during this period. Customers in metropolitan areas should receive their order within 5 business days or slightly longer for regional areas.
When does this Black Friday offer start?
Early Access will be provided to Style Society loyalty members on Our Black Friday promo will be kicking off on Wednesday 20th November and to the general public on 22nd November 7am AEDT.
Will there be any Free Gifts available?
We have Free Gifts available when you spend $300 or more, but they will go quickly! In previous years, we have sold out of Free Gifts in the 1st few days of our sale.We try hard to estimate demand to make sure this doesn’t happen, but we still encourage you to act fast to avoid missing out. Remember to sign up to the waitlist to get notified when our Black Friday Promo goes live!
Can I use a discount code as well
No, the black friday code cannot be combined with any other discount codes or offers including Loyalty Redemption codes. Only one discount code can be applied per order during the Black Friday/Cyber Week sale.
Are there any exclusions for the Black Friday discount?
Yes, certain items are excluded from the discount, including new arrival vases and artworks. Please check the product details or contact our support team if you have any questions about specific exclusions.
Do I need to be a Style Society member to participate in the sale?
No, anyone can shop the Black Friday/Cyber Week sale. However, Style Society members receive additional perks like double points on purchases during the sale, so it’s a great time to join!
Will I earn loyalty points on my Black Friday/Cyber Week purchase?
Yes, you will earn loyalty points on your purchase. For Style Society members, this sale includes a double points offer, allowing you to accumulate points during Cyber Monday week event.
Can I return or exchange items purchased during the sale?
Yes, items purchased during the sale are eligible for returns or exchanges in line with our standard return policy. Please note that refunds will be processed based on the discounted purchase price.
How do I get early access to the Black Friday sale?
Sign up for our early access list or join Style Society to receive exclusive updates and be among the first to shop the sale when it goes live.
What's the Black Friday Offer this year?
Our offer this year will be 30% off your entire cart when you spend $150 or more
If I make a mistake on my order will I be able to change it?
If you make a mistake please email us with your changes ASAP. We’ll do our best to help. Please immediately call us on (02) 93175700 or email us at online@kasaustralia.com.au
Always triple check your order before placing it to avoid disappointment and delays!
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